Salesforce EEB101 : Salesforce Email Essentials (EEB101) Exam

  • Exam Code: EEB101
  • Exam Name: Salesforce Email Essentials (EEB101) Exam
  • Updated: Jul 30, 2026
  • Q & A: 290 Questions and Answers

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Salesforce EEB101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Templates and Email Creation- Email Development
  • 1. Content Block Configuration
  • 2. Button Content Blocks
  • 3. Create Emails from Templates
- Template Management
  • 1. Content Area Configuration
  • 2. Template Types
  • 3. Locked Content Templates
Topic 2: Analysis and Reporting- Performance Measurement
  • 1. Standard Reports
  • 2. Automated Reporting
  • 3. Tracking Data
Topic 3: Testing and Validation- Quality Assurance
  • 1. Validation Tools
  • 2. Preview and Test Send
  • 3. Content Detective
  • 4. Approval Processes
Topic 4: Automation- Marketing Automation
  • 1. Email Drip Campaigns
  • 2. Automation Studio
  • 3. Data Import Automation
  • 4. Triggered Email Sends
  • 5. Journey Builder Welcome Series
Topic 5: Content- Content Builder
  • 1. Content Blocks
  • 2. Asset Management
  • 3. Dynamic Content
  • 4. AMPscript Fundamentals
  • 5. Content Builder Overview
  • 6. Personalization Strings
  • 7. Static Content Creation
Topic 6: Segmentation- Audience Segmentation
  • 1. Query-Based Segmentation
  • 2. Drag-and-Drop Segmentation
  • 3. Behavioral Segmentation
Topic 7: Data- Lists and Data Extensions
  • 1. Contact Builder Overview
  • 2. Import Data into Data Extensions
  • 3. Sendable and Non-Sendable Data Extensions
  • 4. Create Attributes
  • 5. Create and Manage Lists
- Subscriber Data Management
  • 1. Subscriber Concepts
  • 2. Data Overview
  • 3. Profile and Subscription Centers
Topic 8: Sending- Email Delivery
  • 1. Unsubscribe Management
  • 2. User-Initiated Sends
  • 3. A/B Testing
  • 4. Bounce Mail Management
  • 5. Send Flow

Salesforce Email Essentials (EEB101) Sample Questions:

1. A marketer created dynamic content for an upcoming campaign that renders unique content based on subscriber attributes. The marketer would like to preview how each email will render for a given list of subscribers.
How should the marketer proceed?

A) Using the Subscriber Preview tool, cycle through the list of subscribers.
B) Create a user-initiated email to send to the list of subscribers.
C) Use the Test Send tool to trigger copies of the email.
D) Select the "Preview" tab within the Classic Content tool.


2. Which feature can segment on behavioral data?

A) Data Extension
B) Tracking
C) Import Activity
D) Data Filter


3. A marketing associate at Northern Trail Outfitters must create an email campaign for the company's new winter offerings. Which method could the associate use to create the email message? (Choose 2)

A) User-initiated email message
B) HTML Paste
C) Email templates
D) Email Send Wizard


4. A 15-person management team wants to review test emails built in Email Studio prior to live deployment based on content that is personalized for them, but is clearly noted as a test email. What is the safest, most effective way for a marketer to accomplish this task without compromising the email content?

A) Create a list composed of the management team, prepend "Test" to the Subject, and use the Send Flow to send the email to the list.
B) Create a Test data extension composed of the management team and Test Send to the Test data extension.
C) Find each individual with Subscriber Preview and Test Send to each individual Recipient.
D) Create a data extension composed of the management team, create a User-Initiated Send Definition, select the email, prepend "Test" to the Subject, select the data extension, and send the email.


5. Northern Trail Outfitters (NTO) created several lists of subscribers, and would now like to send an email to all female subscribers.
Which feature allows NTO to easily target this segment?

A) Filtered Group
B) List Detective
C) Publication List
D) Smart Capture


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: B,C
Question # 4
Answer: A
Question # 5
Answer: A

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