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IBM M6040-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Deployment Scenarios | - Self-Service Information Kiosks - Check-in / Service Terminals - Retail Checkout Systems |
| Topic 2: Retail Self-Service Solutions | - Use Cases in Retail Environments - Customer Experience and Efficiency Benefits |
| Topic 3: IBM AnyPlace Kiosk Product Knowledge | - Kiosk Models (3xx, 5xx, 7xx, 9xx) Overview - Hardware Architecture & Components - Display and Connectivity Options |
| Topic 4: Sales Positioning & Value Proposition | - Competitive Differentiation - Industry Adoption Scenarios |
IBM AnyPlace Kiosk models 3xx, 5xx, 7xx, and 9xx Sales Mastery Sample Questions:
Question 1
What is the base amount of RAM that comes installed on all AnyPlace Kiosk models?
A. 2GB
B. 1GB
C. 512MB
D. 256 MB
Question 2
IBM is the North American install base leader for which self service solution?
A. gift and wedding registry
B. hotel check-in
C. movie rental
D. ATMs
Question 3
What is the purpose of light path management?
A. to control what is displayed on idle screens
B. to prevent unintentional touches on the infrared touch screen
C. to easily identify faulty components
D. to remotely distribute software to units
Question 4
Which major UK company uses the AnyPlace Kiosk within a pink enclosure as a loyalty program for its customers?
A. Rank Group
B. Alliance Boots
C. J.Sainsbury
D. Kingfisher Group
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C |



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