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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
B) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
C) Employ contractors in local NOC and Field to fill the competence gap.
D) GNOC provide the NOC and Technical Support with small team of experts based in country.

2. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
B) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
C) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
D) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.

3. What is a typical contractual risk?

A) A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
B) The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.
C) The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
D) The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.

4. Which is the correct description of Fault Localisation?

A) Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.
B) Provides the real-time monitoring and management of alarms for network elements and infrastructure.
C) Fault rectification management and control instances as well as checking alarms and priorities.
D) Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.

5. NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A) A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.
B) The technician will support the subcon only after a newly created change request is approved.
C) The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).
D) A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.

Solutions: