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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |
| Topic 2: Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Log analysis and diagnostics - Common connectivity and performance issues |
| Topic 3: Installation and Configuration | 30% | - Licensing and activation - Core component installation - Server OS preparation and setup - Network and database configuration |
| Topic 4: System Administration and Features | 25% | - Reporting and monitoring setup - Agent and supervisor configuration - Call routing and scripting - Contact Center Manager configuration |
| Topic 5: Architecture and Components | 20% | - Hardware and software requirements - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center solution overview |




