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Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)
A) Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
B) Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
C) Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
D) Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
E) Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
2. A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.
To meet the client's requirements, which level of deployment is required?
A) the Avaya IP Office™ Server Edition
B) the Avaya IP Office™ Server Edition Select
C) the Avaya IP Office™ Preferred Edition
D) a Dual Active Voicemail Pro license
3. A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.
To meet the customer's requirement, what needs to be configured?
A) Set the DHCP Mode for LAN2 to Server.
B) Set the DHCP Mode for LAN2 to Client.
C) Enable NAT on LAN 2.
D) Enable the SNTP server on LAN2.
4. There is a recommended order to powering up the Avaya IP Office™ 500V2.
Why is the first step to power up the expansion modules before powering up the control unit?
A) The configuration files from the expansion units SD cards need to be loaded before the control unit is started.
B) The expansion units take longer to power up.
C) It is easier to start with the expansion unit at the top and then work your way down.
D) All expansion units need to be powered for the control unit to discover them.
5. During an installation of Server Edition, the main Avaya IP Office™ service as well as Voicemail Pro and one-X® Portal are installed. After the installation these services should be running.
Which two are used to check that these services are running? (Choose two.)
A) Web Manager: https://<server IP address>:7070/
B) Manager Application
C) Security Administrator
D) Web Control: https://<server IP address>:7071/
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,D |




