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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Topic 2: System Architecture & Installation | 25% | - Installation & Configuration
|
| Topic 3: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 4: Operation & Monitoring | 20% | - System Monitoring
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which two statements are accurate about configuring the Supervisor Software? (Choose two.)
- A. The Configurator is a configuration utility installed with the Health Manager application.
- B. If the Configurator is not running, access and runitfrom the Role Editor.
- C. You configure the Supervisor applications using the Configurator.
- D. The Configurator needs to be started manually, the first time you run Health Manager.
A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?
- A. VLTerm
- B. Agent API
- C. Event SDK
- D. SSH
What should the crontab of a secondary dialer have?
- A. pds_maintenance
- B. pds_maintenance and db_rnaintenance
- C. pds_maintenance, mts_maintenance and db_mainlenance
- D. pds_maintenance and mts_maintenance
A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
- A. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
- B. Log on to the dialer and run check_db and check_mts.
- C. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
- D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
- E. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
- B. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- C. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- D. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
- E. Check the account log to see if a supervisor stopped the original job manually.
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