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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension considers data security and privacy?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

2. Which practice provides users with a way to get various requests arranged, explained and coordinated?

A) Relationship management
B) Continual improvement
C) Service level management
D) Service desk

3. Which is an external input to the service value chain?

A) Customer requirements
B) The 'improve' value chain activity
C) Feedback loops
D) An overall plan

4. Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A) outcomes
B) outputs
C) utility
D) warranty

5. Which practice ensures that a variety of access channels are available for users to report issues?

A) Service level management
B) Change enablement
C) Incident management
D) Service desk

Solutions: