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Salesforce Process Automation Accredited Professional Sample Questions:

1. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
B) When a customer calls and wants to confirm an account balance, the service agent can look it up.
C) When a customer wants to locate a branch near their home, the agent locates a nearby office.
D) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

2. The Administrator at Universal Containers (UC) is configuring a Screen Flow where the end-user must make a selection. Which resource should the admin use?

A) Dependent Picklist
B) Decision
C) Choice
D) Variable

3. What is true about using External Objects in flows?

A) External Objects can be referenced in flow, just like any internal objects without any restrictions.
B) External ID and Display URL fields should not be updated within a flow.
C) External Objects can be referenced only via SOAP API.
D) External Object records can be read or updated from flow but cannot be created.

4. Which are the three Flow best practices?

A) Configure inactive Flows in Production.
B) Set up a Flow Optimizer.
C) Never hard-code Salesforce IDs.
D) Control when users can navigate backwards.
E) Provide an error handler.

5. Universal Containers wants to migrate all of its existing workflow rules to flows. Which two options are available to the Administrator to convert existing rules into flows?

A) Flow Conversion AppExchange App
B) Convert to Flow API version 2 or higher
C) Manual conversion
D) Migrate to Flow tool

Solutions: