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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Deployment methodology and change management - Data management, scalability, and quality assurance - Solution design and requirements mapping |
| Topic 3: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Core architecture and data model - Employee experience and emergency response capabilities - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?
A) Remove access to the User object from the Permission Set assigned to the external users
B) Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
C) Disable User Sharing in the Site Administration settings page
D) Set the Organization-Wide Default for the User object to "Public Read Only."
2. A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?
A) Verify that the case worker has the Rules Engine Runtime permission.
B) Verify that the case worker has the Decision Explainer Permission set.
C) Verify that the case worker has OmniStudio Admin permission.
D) Verify that the case worker has OmniStudio User permission.
3. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?
A) PersonAccount -> User -> Employee
B) User -> Individual <- Custom employee object
C) Contact -> Individual <- Employee
D) PersonAccount -> Individual <- Employee.
4. Department of Disaster Assistance has started implementing a "Grants Management" project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?
A) Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties
B) Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties
C) Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action
D) Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions
5. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
A) There are no active Action Plan Templates.
B) There are no Visit records.
C) Person Accounts have not been enabled.
D) There are no Violation records.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |




