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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning |
| Mobile Application | 20% | - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking - Field Service Mobile App Features |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - KPI Monitoring and Analysis - Custom Report Generation - Reports and Dashboards |
| Configuration and Integration | 16% | - Third-Party System Integration - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services |
SAP Certified - SAP Field Service Management Sample Questions:
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
- A. True
- B. False
Correct Answer: A 🗳️
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
- A. FSM Cloud Connector by Proaxia
- B. SAP FSM Business Rules
- C. SAP Integration Suite / SAP Business Technology Platform
Correct Answer: A,C 🗳️
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
- A. True
- B. False
Correct Answer: A 🗳️
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
- A. Through a structured customer service protocol
- B. Providing financial incentives
- C. Offering continuous user training
- D. By offering marketing insights
- E. By considering unique business requirements
Correct Answer: E 🗳️
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
- A. Filtering on the planning list
- B. Creating activity summaries
- C. Predicting assignment duration
- D. Filling smartforms
Correct Answer: A,B,C 🗳️
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