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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
B) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
D) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

2. A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A) Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
B) Action Plan Template with Type = "Industries", Target Object = "Business License Application"
C) Action Plan Template with Type = "Industries", Target Object = "Visit"
D) Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

3. A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A) Create a lookup relationship on both objects to a junction object called Regulatory Code Map
B) Use the Assessment Indicator Regulatory Code junction object
C) Create a master-detail relationship between Regulatory Code and Assessment Indicator
D) Use the Regulatory Code Assessment Indicator junction object

4. Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

A) The Licenses and Permits template.
B) The Customer Account Portal template.
C) Public Sector Solution Template
D) There is no pre-configured template.

5. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the license fee logic using integration procedures
B) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using triggered flows

Solutions: