[Jun-2022] Dumps Brief Outline Of The GCP-GC-IMP Exam - ValidVCE
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NEW QUESTION 31
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. Supervisor
- C. admin
- D. User
Answer: C
NEW QUESTION 32
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 33
Which of the following statements are true? (Choose two.)
- A. You cannot view either type of log file.
- B. Media capture logs can be read only with the support of customer care.
- C. You can view protocol capture logs but not media capture logs.
- D. You can view both protocol and media capture logs.
Answer: B,C
NEW QUESTION 34
Which button would you click to mute yourself when on a call?
- A. Drop-down arrow
- B. Dialpad
- C. Microphone
- D. Phone with down arrow
- E. Vertical bars
Answer: C
NEW QUESTION 35
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has outbound access to the public Internet.
Answer: D
NEW QUESTION 36
To assign extensions to users, you must first
- A. Create a pool of extensions.
- B. Add the extension to the dial plan.
- C. Assign the extension to the user's phone.
- D. Buy the extension number from the carrier.
Answer: A
NEW QUESTION 37
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Base Settings
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Phones
Answer: A
NEW QUESTION 38
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within the organization who may contact and work with support.
- B. Designated Contacts are the only people within an organization with access to the Resource Center.
- C. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: A,B,E
NEW QUESTION 39
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The Hardware ID (MAC address)
- C. The phone name
- D. The phone model
Answer: B
NEW QUESTION 40
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 41
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Company Name
- B. Organization ID
- C. ID
- D. Agent Name
Answer: C
NEW QUESTION 42
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Answer: A
NEW QUESTION 43
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 44
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. People
- B. Groups
- C. Queues
- D. Workspaces
Answer: A
NEW QUESTION 45
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- B. You must have images of all the users located at the new location.
- C. You must have Admin rights for Genesys Cloud
- D. You must have the basic profile data for the users at the new location.
- E. You must know what groups to create for the new location.
Answer: A,C
NEW QUESTION 46
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Directory
- C. Documents
- D. Location
Answer: B
NEW QUESTION 47
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
- A. It should be connected to the same network segment that the Bridge server is on.
- B. It should be connected to a network segment that has outbound access to the public Internet.
- C. It should be connected to a different network segment that has access to your company intranet.
Answer: B
NEW QUESTION 48
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Phones
- C. Admin > Telephony > Phone Management > Base Settings
Answer: A
NEW QUESTION 49
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has outbound access to the public Internet.
Answer: D
Explanation:
Reference:
%20interface%20deployment,to%20configure%20a%20static%20route.
NEW QUESTION 50
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Configure a trunk
- B. Configure the Edge Connectors
- C. Authenticate the Edge
- D. Create a Site
- E. Associate the network interface
- F. Create an Edge Group
- G. Assign the Edge to a Site
Answer: A
NEW QUESTION 51
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 52
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