GCP-GC-IMP Certification - The Ultimate Guide [Updated 2022]
GCP-GC-IMP Practice Exam and Study Guides - Verified By ValidVCE
NEW QUESTION 30
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Answer: A
NEW QUESTION 31
Select all the sections for the standard profile page. (Choose five.)
- A. Languages
- B. Contact
- C. Contact Information
- D. Relationships
- E. Skills & Certifications
- F. General
- G. HR
Answer: C,D,E,F,G
NEW QUESTION 32
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure a trunk
- D. Authenticate the Edge
- E. Configure the Edge Connectors
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 33
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Location
- C. Documents
- D. Directory
Answer: D
NEW QUESTION 34
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. The default protocol
- B. TCP
- C. SIP
- D. TLS
- E. UDP
Answer: B,D,E
NEW QUESTION 35
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. The profile information can be used to keep LinkedIn information updated.
- C. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- D. The education information can be verified against the human resources database.
Answer: C
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 36
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 37
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure the Edge Connectors
- D. Authenticate the Edge
- E. Configure a trunk
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 38
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization
Answer: B
NEW QUESTION 39
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. Supervisor
- B. employee
- C. User
- D. admin
Answer: A
NEW QUESTION 40
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. User
- C. Supervisor
- D. admin
Answer: D
NEW QUESTION 41
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. UDP
- C. TCP
- D. SIP
Answer: D
NEW QUESTION 42
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 43
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. All participants must click on the Join button in the video chat view.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. Other participants must also click on the Open video call icon.
Answer: B
NEW QUESTION 44
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Admin
- B. Chat Icon
- C. Activity
- D. Documents
Answer: D
NEW QUESTION 45
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Gateway
- C. Outbound Proxy
- D. SIP
Answer: A,D
NEW QUESTION 46
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. The profile information can be used to keep LinkedIn information updated.
- C. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- D. The education information can be verified against the human resources database.
Answer: C
Explanation:
Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 47
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The phone name
- C. The Hardware ID (MAC address)
- D. The Base Settings
Answer: C
NEW QUESTION 48
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Monolithic Architecture
- C. Single Core Architecture
- D. Genesys Cloud Salesforce Architecture
Answer: A
NEW QUESTION 49
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
Answer: C
NEW QUESTION 50
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 51
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