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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
A) HP Care Pack Services
B) HP Configuration Services
C) HP Standard Contractual Services
D) HP Priority Services
E) HP Custom Contractual Services
2. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
A) HP Care Pack Services
B) HP Onsite Repair
C) HP Standard Contractual Services
D) HP Defective Media Retention
3. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
A) HP Care Pack Services (next business day or same day
B) Travel Services
C) Maintenance Kit Replacement for printers
D) Accidental Damage Protection
4. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
A) Hardware Protection Services
B) Mitigation of Risk Services
C) Data Protection Services
D) Equipment Deployment Services
5. How should you counter this objection: "Services cost too much."
A) HP Services ensure that your equipment stays up and running.
B) HP standard warranty offers limited support for a short time period.
C) HP Services give you predictability and greater control of TCO.
D) HP Services allow you to choose from various options that best suit your needs.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |




