Success leaves clues, and ours are written by former customers. The ValidVCE EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 collection has carried candidate after candidate onto the winner lists, one to two hours of daily ITSM18F practice at a time.
EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Exam Format: | Multiple-choice questions, Closed-book |
| Exam Price: | USD 295 |
| Related Certifications: | IT Service Management Bridge based on ISO/IEC 20000:2018 (ITSM18FB) |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Available Languages: | Portuguese, Korean, Japanese, English |
| Recommended Training: | EXIN Official Training Providers A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in service management |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 50% | - Service assurance and performance evaluation - Relationship and agreement processes - Service portfolio processes - Supply and demand management processes - Service design, build and transition processes - Continual improvement - Resolution and fulfilment processes |
| Introduction to IT Service Management | 15% | - Basic concepts of service management - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 |
| Service Management System (SMS) | 35% | - Leadership, roles and responsibilities - Documented information and resource management - Risk-based thinking and planning - SMS principles and requirements |
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 Questions, Answered by Experience
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is an official EXIN certification exam, listed under the code ITSM18F. Passing it earns the IT Service Management Foundation based on ISO/IEC 20000:2018 certification at the Foundation level. It also ties into IT Service Management Bridge based on ISO/IEC 20000:2018 (ITSM18FB). In an era of lifelong learning, this credential is one of the most efficient ways to prove your skills keep pace.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 gives you 40 questions across 60 minutes. The efficient approach: one to two hours of daily timed practice in the ValidVCE engine builds both the knowledge and the pacing, so exam day feels like simply another well-run session.
Passing EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 takes 65%, and the official registration fee is USD 295. Retakes cost the full USD 295 again, so treat your ValidVCE practice scores as the decision-maker: book when the passing line sits below your everyday results, not your best ones.
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 syllabus is organized into 3 domains, led by Service Management System (SMS) (35%), Introduction to IT Service Management (15%), and Operation of the Service Management System (50%). The complete breakdown is above on this page; it is the fastest way to learn where your limited preparation hours belong.
No formal prerequisites; open to all interested in service management
Vendor policies are revised periodically, so verify the current requirements before registering via the official exam page.
Registration for EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 goes through the official channels below.
For planning: the exam is delivered Online proctored or in-person at authorized test centers.
EXIN recommends the following training for EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 candidates.
Follow any training with daily practice on the 0 questions in the ValidVCE ITSM18F package; sorted by authorized expert groups, they turn course theory into exam-ready skill.
Yes on both counts. Download the free demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 questions first, and browse the comments written by former customers for a second opinion. After purchase, new versions are sent to you as soon as they release, free for 365 days; after expiry, extending the update service costs 50% of the regular price.
Worry-free means a 100% money-back guarantee with stated conditions. Take the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is instant: download your files the moment you pay, with an email copy arriving within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 24/7 with infinite patience. Installation is unlimited across your computers.
