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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
| Topic 2: Telephony, Channels, and Integrations | 20% | - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations - SIP trunks, DID, and call control |
| Topic 3: Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Skills, languages, and routing strategies - Architect flow design and deployment |
| Topic 4: Testing, Validation, and Troubleshooting | 15% | - Pre-go-live testing and validation - Common issues and resolution procedures - Monitoring, logging, and diagnostics |
| Topic 5: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Telephony and networking fundamentals - Platform components and services |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. There is a maximum of 50 users to a room.
- C. You must have the room_user permission to use rooms.
- D. Notifications can be turned off per room.
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. Participants automatically placed in the video chat when clicking on the chat room.
- B. All participants must click on the Join button in the video chat view.
- C. All participants, except the initiator, must click on the Join button in the chat view.
- D. Other participants must also click on the Open video call icon.
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 3
- C. Genesys Cloud 4
- D. Genesys Cloud 2
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the .NET Client.
- C. Use the built-in Dialpad.
- D. Use the Make Call button.
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Base Settings
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Phones
Heather 
Stev 
Queena 
Reuben 
Roderick 
Miranda 
Moses 
Edwina 
Alfred 
Edgar 
Elliot 
Queena 
Marcus 
Max 
Martina 
Lester 
Jason 
Elvis 
Sidney 
