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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Discover
B) Build
C) Operate
D) Support

2. Which is a key requirement for successful service level agreements (SLAs)?

A) They should be based on system-based metrics which are useful to the service provider
B) They should be written using language and terms which all parties will understand
C) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
D) They should avoid ambiguous targets such as those relating to user experience

3. What is a product prototype?

A) A request that triggers an agreed service action
B) The process of releasing new or updated products to users
C) An initial version of a product demonstrating its basic form and functionality
D) A finalized product specification approved for development

4. Which of the following is NOT a success metric of 'discover' activity?

A) Service performance against the agreed SLA targets
B) Market relevance of the products and service offerings
C) Stakeholder satisfaction with products and service offerings
D) Strategic fit of the organization's products and service offerings

5. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Improve
B) Design and transition
C) Plan
D) Deliver and support

Solutions: