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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 20% | - Service Design - Service Strategy - Service Transition - Continual Service Improvement - Service Operation |
| Topic 2: Key Principles and Models | 15% | - Governance Model - Deming Cycle - Service Portfolio - Process Model |
| Topic 3: Selected ITIL Processes | 25% | - Service Asset and Configuration Management - Service Level Management - Incident Management - Change Management - Problem Management - Release and Deployment Management |
| Topic 4: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: Functions and Roles | 10% | - Key Roles - Application Management - Technical Management - IT Operations Management - Service Desk |
| Topic 7: Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
Peoplecert ITIL V3 Foundation Sample Questions:
Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
- A. 1 only
- B. 2 only
- C. Both of the above
- D. Neither of the above
Correct Answer: B 🗳️
Which of the following is NOT a benefit of using public frameworks and standards?
- A. They are validated across a wide range of environments making them more robust
- B. They are always free ensuring they can be implemented quickly
- C. Knowledge of public frameworks is more likely to be widely distributed
- D. They make collaboration between organizations easier by giving a common language
Correct Answer: B 🗳️
Reliability is a measure of:
- A. The level of risk that could impact a service or process
- B. How long a service or component can perform its function without failing
- C. The availability of a service or component
- D. A measure of how quickly a service or component can be restored to normal working
Correct Answer: B 🗳️
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
- A. Service Level Management
- B. Problem Management
- C. Event Management
- D. Change Management
Correct Answer: B 🗳️
With which process is Problem Management likely to share categorization and impact coding systems?
- A. Service Asset and Configuration Management
- B. Capacity Management
- C. IT Service Continuity
- D. Incident Management
Correct Answer: D 🗳️
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