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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selected ITIL Processes | 25% | - Service Asset and Configuration Management - Service Level Management - Incident Management - Change Management - Problem Management - Release and Deployment Management |
| Topic 2: ITIL Service Lifecycle | 20% | - Service Design - Service Strategy - Service Transition - Continual Service Improvement - Service Operation |
| Topic 3: Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| Topic 4: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 5: Functions and Roles | 10% | - Key Roles - Application Management - Technical Management - IT Operations Management - Service Desk |
| Topic 6: Key Principles and Models | 15% | - Governance Model - Deming Cycle - Service Portfolio - Process Model |
| Topic 7: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above
2. Which of the following is NOT a benefit of using public frameworks and standards?
A) They are validated across a wide range of environments making them more robust
B) They are always free ensuring they can be implemented quickly
C) Knowledge of public frameworks is more likely to be widely distributed
D) They make collaboration between organizations easier by giving a common language
3. Reliability is a measure of:
A) The level of risk that could impact a service or process
B) How long a service or component can perform its function without failing
C) The availability of a service or component
D) A measure of how quickly a service or component can be restored to normal working
4. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Service Level Management
B) Problem Management
C) Event Management
D) Change Management
5. With which process is Problem Management likely to share categorization and impact coding systems?
A) Service Asset and Configuration Management
B) Capacity Management
C) IT Service Continuity
D) Incident Management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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