Opportunities favor the prepared, and certification is one you can actually schedule. The ValidVCE 1Z1-1064 package — 76 practice questions in three formats — helps you arrive ready in 2026.
Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Real Exam Qty: | 60 |
| Related Certifications: | Oracle Fusion Service Implementation Professional Oracle B2B Service Implementation Specialist |
| Certificate Validity Period: | 24 months |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Duration: | 105 minutes |
| Passing Score: | 68% |
| Recommended Training: | Oracle Engagement Cloud: Implement Service Applications Oracle B2B Service: Administration and Implementation |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication & Integration | 15% | - CTI integration and configuration - Inbound and outbound email setup - Email templates and notifications - Integration architecture overview |
| Topic 2: Knowledge Management & Omnichannel | 15% | - Omnichannel communication setup - Knowledge management enablement - Agent notifications configuration |
| Topic 3: Service Request Management | 20% | - SR assignment mapping - Common SR processing activities - SR creation and handling setup - SR category configuration |
| Topic 4: Entitlements & Security | 15% | - Engagement Cloud security model - Entitlement concepts: coverage and milestones - Roles, privileges, and access control |
| Topic 5: Digital Customer Service (DCS) | 20% | - Deploy and customize DCS application - DCS architecture and components - DCS security and roles - Themes, templates, and pages |
| Topic 6: Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Service Catalog configuration - Customization mechanisms - Enable Engagement Cloud features |
Oracle Engagement Cloud 2019 Implementations Essentials Exam: Concise, Current, Complete
Online proctored or in-person at Pearson VUE test centers Register for the Oracle Engagement Cloud 2019 Implementations Essentials exam through these official channels:
After booking, ValidVCE delivers your practice questions within 1 minute — preparation starts the same day.
ValidVCE issues a full refund if you take the Oracle Engagement Cloud 2019 Implementations Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Oracle Engagement Cloud 2019 Implementations Essentials outline defines 6 domains. The leading three are Digital Customer Service (DCS) (20%), Knowledge Management & Omnichannel (15%), and Communication & Integration (15%). The full list is in the topics section above, and ValidVCE's 76 practice questions cover each one.
The Oracle Engagement Cloud 2019 Implementations Essentials exam contains 60 to complete within 105 minutes. Timed simulation in the ValidVCE Desktop Test Engine teaches that rhythm before exam day does.
The 1Z1-1064 exam is a Oracle certification exam validating the Oracle Engagement Cloud 2019 Implementations Essentials syllabus shown above. It belongs to these credential paths: Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional. Candidates in 2026 start with ValidVCE's 76 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The Oracle Engagement Cloud 2019 Implementations Essentials exam requires 68% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the ValidVCE engines before booking is the cheaper option.
Oracle recommends these training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:
- Oracle Engagement Cloud: Implement Service Applications
- Oracle B2B Service: Administration and Implementation
Follow the training with steady self-testing — the 76 practice questions from ValidVCE help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 76 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You must retrieve large volumes of data through a REST API endpoint.
- B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- C. You can download large volumes of SR data from the Analytics interface.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Correct Answer: C,D 🗳️
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
Correct Answer: E 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default timezone
- B. Knowledge management language locales
- C. Knowledge management article links
- D. Product and category filtering
- E. Default notification preferences
- F. Service request links
- G. Default communication preferences
- H. Default chat channel preferences
Correct Answer: B,C,D,F 🗳️
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Instruct users that they can only change their password by chatting with an agent.
- B. Obtain the Change Password Link and add it to your DCS page.
- C. Add the Password Reset component to your DCS application.
- D. Enable the "Password Reset" option in the User Administration component.
Correct Answer: B 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is a visual development tool for creating applications in VBCS.
- B. VBCS is a visual development tool for creating applications in DCS.
- C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
Correct Answer: B,D 🗳️
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