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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?
A) Assign the incident to a product component.
B) Ensure the end user activities are documented step by step.
C) Complete the problem description.
D) Provides fixes in the form of patches.
2. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?
A) If the partner support consultants are on holiday.
B) If the client has a support agreement with both the partner and SAP for the same installation.
C) For any Very High message raised outside of the defined business hours.
D) For any Very High message forwarded by the partner.
3. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
A) Select Get information for SAP and then select theText Ids to be forwarded to SAP
B) Set the message status to Update Message with SAP
C) Set the message status to In Process
D) Increase the priority of the message tospeed up response time from SAP
4. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
A) The RFC destination SAPOSS should be set up.
B) A working network connection.
C) Profile parameters should be left at default values.
D) Data Collectors should be stopped.
5. What does component refer to when creating a message?
A) Components are part of a report.
B) Components are part of data dictionary.
C) The component is an attribute used to identify the system.
D) The component is an attribute that allows a classification from the application perspective.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |




