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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Topic 2: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 3: HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Topic 4: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Topic 5: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. What are the six stages of the HP Services lifecycle?
A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Sales Central
B) HP Cirrus
C) HP Support Center
D) HP Cross Sell Solution
3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Sales Central
B) HP Cirrus
C) HP Support Center
D) HP Cross Sell Solution
4. How do HP Services help customers save money and simplify processes? (Select two.)
A) They enable customers to concentrate on core business activities.
B) They cover 80% of out-of-warranty repairs.
C) They limit unexpected costs.
D) They provide free delivery.
E) They cover in-warranty devices from non-HP brands.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,D |




